Hours: Full Time
Remuneration: £25,000 – £30,000 pa, Pension, Holidays and Benefits
Location: Norwich, Norfolk with travel across the county
Start: August 2020

Our Search

We’re looking for a really passionate and outgoing person who has experience of being out and about in public, community, professional and people facing roles.

Your experience can come from any sector: private, public, charity or third, it’s who you are as a person that counts for us. Happy, nice, kind, confident and driven to succeed.

Having experience of managing people, presenting, achieving KPIs, organising and planning are skills that will be highly beneficial in this role.

Role Responsibilities

It’s a wonderful role, combining the management of a small team for Norfolk along with undertaking direct community engagement in the Norwich.  The main aim being to promote, raise awareness of and engagement with a refreshed Family Carer Support service in Norfolk: Carers Matter Norfolk.

You will have the autonomy and responsibility for leading a Community Engagement Team, working alongside the Marketing Manager to create necessary promotional and marketing material, online and offline.

There will be involvement with the Service Delivery & Performance Manager to review activities that achieve KPIs and providing updates to the Senior Management Team on a monthly basis, which you will be part of.

This a fantastic opportunity for you to shine, show your credentials and ability to deliver great Community Engagement that achieves a positive impact in people’s lives.

As the Community Engagement Manager your role will include:

  • Co-Devising the strategy and tactical Community Engagement Plan
  • Managing a small Community Engagement Team
  • Organising events and presentations to key stakeholders
  • Engaging with Norfolk County Council and County District Councils
  • Influencing and informing GP Surgeries, NHS CCGs, Hospitals, Pharmacies, Employers and Community Organisations
  • Ensuring KPIs are achieved for referrals into the Carer Support Team
  • Reporting to and being part of the Senior Management Team
  • Being a lead person and driving forward initiatives
  • Identifying new opportunities
  • Understanding stakeholder-journeys, experience and behaviours

Experience and Expertise

You may or may not have experience in this sector, that’s fine because we’re about people first.  Having the right people and team fit is key for us and our first priority. 

You will be part of a team, leading and working through your own self-management, experience of this will prove invaluable, as you will need to hit the ground running.

As a Manager, having the attributes and expertise for planning, organising, contacting people and presenting will sit well.  It is an outgoing role and suit someone who has confidence, good communication and people skills.

There will be ongoing training and development so you can become an absolute superstar within our social business, this sector. 


FamilyCarersNet is innovative and unique in this sector, constantly pushing boundaries and driving things forward.  We believe everything is possible and always want to improve.

Our culture is one where people are relaxed, enjoy themselves, have the opportunity to exceed and excel, are challenged, encouraged to break boundaries, identify the new and be part of a team delivering damn good work.  We’re very passionate about what we do.  Our commitment and drive is unerring.

We don’t ask people to conform to a strict or specific way.  We are all different, individual and unique.  We like this and want people to stay like it.  It’s what makes us who we are.  But being polite, respectful, well mannered and professional is the conduct we ask and expect of everyone.

For You

If you’re ready for something new, different, to push boundaries where you can take ownership and responsibility for leading the community engagement activities of a growing and thriving social enterprise, whose cause is about helping people, then it’s likely this role and our culture is a fit for you. 

We want like-minded people to be part of, contribute to and rewarded for their involvement in the success of FamilyCarersNet and the service it provides with Carers Matter Norfolk.

Apply Here

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